Genworth ‘licht toe’…

Genworth Financial is very much open for business in the Netherlands and our support for local customers is stronger than ever during this challenging economic cycle. (...)

Genworth’s main underwriting companies for its Lifestyle Protection products (...) are domiciled in the United Kingdom and regulated by the Financial Services Authority. Genworth has always operated in the Netherlands through these companies and this continues to be the case.

Similar to most global organisations, with the benefit of technology we are able to provide consistent standards of service to our customers from a number of different locations.

Earlier in 2009 our operations department in Arnhem was closed and Genworth customers in the Netherlands are now being supported by a team of native Dutch speaking specialists in our European Centre of Excellence in Shannon, Ireland, who are also managing all claims.

Our Dutch customers can continue to contact us using our existing telephone numbers and address in the Netherlands and we have put in place arrangements to transfer any calls and letters to our team in Ireland and - at no additional cost to our customers. We have notified all relevant regulators of these arrangements.

Our commercial representatives continue to explore new opportunities for growth in this market from our Paris office.

Genworth is very much focused on keeping our promises to customers: so far in 2009, over 2,2 million euro has been paid in claims to our customers helping them achieve financial security. We are committed to treating all customers fairly and have been actively working with Kifid to address any open complaints.

Of the 22 cases brought to our attention by Kifid at the end of August 2009, we can confirm that only 4 remain unresolved as we are currently obtaining further information on these. We have informed the policyholders and Kifid of the status of these cases and hope to bring them to a conclusion as soon as possible.

Bron: Genworth, 14-10-2009